Refund policy
Return & Refund Policy
Right of Withdrawal
You have a 14-day unconditional right of withdrawal from the date you receive the item, in accordance with the Right of Withdrawal Act, Chapter 6, §21.
Please note that you must collect the item before you can exercise your right of withdrawal.
The right of withdrawal applies only if the item is unused and returned in its original packaging.
Satisfaction Guarantee
In addition to the right of withdrawal, we offer a 30-day satisfaction guarantee.
This means that you can return the item for any reason within 30 days, as long as it is unused and returned in its original condition and packaging.
Free Returns
You can easily return your items using the return label included with your order.
If you cannot find or have lost the return label, please contact us to receive a new one by email.
Return Conditions
- The item must be unused and returned in its original packaging.
- Wrap the box in plastic or paper before shipping and notify us at lager@whynot.no.
- Do not attach tape or shipping labels directly to the product packaging.
- We only refund products that we have received and that are in good condition.
Return Address:
Why Not AS
Rolf Wickstrøms vei 15
0484 Oslo
Refund Process
We will refund your payment as soon as we have received and approved the return.
This process typically takes up to 14 business days.
Wrong Size or Warranty Claims
Returning an Item Due to Incorrect Size
If the item does not fit, you can return it.
Please let us know if you want a different size, and we will process your request quickly.
Warranty Claims
If you discover a defect or fault with the product, contact us as soon as possible.
To process a warranty claim, the issue must be reported immediately upon discovery.
The product must not be used further if it has a manufacturing defect.
General Warranty Rights
You have a 2-year warranty against manufacturing defects in Norway.
This does not cover normal wear and tear or damage caused by misuse or lack of maintenance.
For a warranty claim to be approved, the defect must be due to a manufacturing fault.
Shipping Damages
Damage Upon Delivery
If you notice damage to the packaging or product upon delivery, do not accept the package.
Ask the carrier to return the item immediately.
Damage Discovered After Unpacking
If you find damage to the product after unpacking, report it to customer service as soon as possible and no later than 5 business days.
Transport Responsibility
Why Not AS is responsible for the item during shipment to you.
For returns, you as the customer are responsible for the item until it has been received by us.
Contact Information
Email: post@whynot.no